Terms of Service – FineDiam

Welcome to the FineDiam website, www.finediam.com (“the Site”). This Site is operated by FineDiam Ltd (“FineDiam”, “we”, “our”, “us”) as a service to our customers.

By accessing, browsing, or using our Site, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use this Site.

FineDiam Ltd reserves the right to update, change, or replace any part of these Terms at any time by publishing the updated version on this page. It is your responsibility to review this page regularly for any updates. Your continued use of the Site after any changes are published will be considered acceptance of those changes.

Information About Us

www.finediam.com is operated by FineDiam Ltd.

FineDiam Ltd provides fine jewellery, diamond jewellery, engagement rings, wedding bands, gemstone jewellery, made-to-order jewellery, customised jewellery, and bespoke jewellery services for customers in the UK and internationally.

For any questions regarding these Terms or our services, please contact us at:

Email: support@finediam.com

Your Account and Password

If you create an account on our Site, you are responsible for keeping your account details, password, and login information confidential.

You agree that:

  • You will not share your login details with any third party.
  • You will provide accurate and up-to-date information.
  • You will notify us immediately if you believe your account has been accessed without permission.
  • You are responsible for all activity that takes place under your account.

We reserve the right to suspend, restrict, or disable any account if we reasonably believe that these Terms have been breached or that the account is being misused.

Product Information

We make every effort to ensure that product descriptions, images, specifications, prices, and details shown on our Site are accurate and up to date. However, small variations may occur due to photography, screen settings, handmade production, gemstone characteristics, or natural differences in diamonds and precious stones.

For made-to-order, customised, personalised, or bespoke jewellery, slight variations may occur because each piece is individually crafted. These variations do not affect the quality, value, or purpose of the item.

Prices

All prices displayed on our Site are subject to change without notice.

FineDiam Ltd reserves the right to update, amend, or discontinue any product, service, promotion, or content on the Site at any time. We will not be liable to you or any third party for any price change, product amendment, suspension, or discontinuation of any product or service.

We reserve the right to refuse, cancel, or limit any order at our discretion. This may include orders where there is a pricing error, stock issue, payment concern, suspected fraud, material availability issue, production limitation, or where we believe the order has been placed for resale or distribution without permission.

If your order is cancelled or changed, we will notify you using the email address or contact details provided at the time of purchase. If payment has already been taken and the order cannot be fulfilled, a refund will be issued.

Availability

All orders are subject to product availability, material availability, and production capacity.

If an item is unavailable, delayed, or cannot be made as described, we will contact you as soon as reasonably possible. Where a product is out of stock, unavailable, affected by a material shortage, or listed with an incorrect price, we reserve the right not to process the order.

If payment has already been made for an unavailable item or an item affected by a pricing error, we will provide a full refund.

Order Acceptance

Placing an order on our Site does not automatically mean that your order has been accepted. An order is only accepted once it has been reviewed and confirmed by FineDiam Ltd.

We may contact you to verify order details, payment details, delivery information, ring size, product specifications, or any customisation request before processing your order.

Made-to-Order, Customised and Bespoke Jewellery

Many FineDiam items are made to order or customised according to your selected options. This may include, but is not limited to, metal type, ring size, stone type, diamond quality, gemstone choice, setting style, engraving, or design changes.

Made-to-order, customised, personalised, and bespoke jewellery may require additional production time. Any delivery times shown on our Site are estimates only and may vary due to manufacturing, hallmarking, quality checks, courier delays, material availability, or circumstances outside our control.

Once production has started, made-to-order, customised, personalised, or bespoke jewellery cannot usually be cancelled, returned, or exchanged if you simply change your mind.

This does not affect your legal rights if the item is faulty, damaged, not as described, or does not match the agreed specification.

Limitation of Liability

To the fullest extent permitted by law, FineDiam Ltd, its directors, employees, representatives, suppliers, and service providers will not be liable for any loss, damage, cost, or claim arising from your use of the Site, our services, or our products, except where liability cannot be excluded by law.

This includes, but is not limited to:

  • Loss of profit, revenue, business, or data
  • Website interruptions or technical errors
  • Unauthorised access to our systems or services
  • Viruses, bugs, malware, or harmful content transmitted through the Site
  • Reliance on information displayed on the Site
  • Delays caused by suppliers, couriers, hallmarking offices, or external service providers
  • Allergic reactions, skin sensitivity, or other reactions caused by wearing jewellery

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Disclaimer of Warranty

FineDiam Ltd takes pride in the quality and craftsmanship of our jewellery. Certain products may be covered by our warranty policy, subject to the terms and conditions of that policy.

Please refer to our Warranty or Lifetime Warranty policy for full details of what is included, what is excluded, and how to request support.

The Site and its content are provided on an “as available” basis. While we aim to keep the Site accurate and accessible, we do not guarantee that the Site will always be uninterrupted, error-free, secure, or free from technical issues.

Intellectual Property

All content on the FineDiam website, including text, images, designs, product photography, logos, graphics, layout, and branding, belongs to FineDiam Ltd or is used with permission.

You may not copy, reproduce, distribute, modify, or use any content from this Site for commercial purposes without our written permission.

Third-Party Links

Our Site may include links to third-party websites, services, or platforms. These links are provided for convenience only. FineDiam Ltd is not responsible for the content, policies, accuracy, or practices of any third-party website.

Accessing third-party websites is done at your own risk.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales, unless otherwise required by applicable consumer protection laws.

Any disputes shall be subject to the appropriate courts of England and Wales.

Contact Us

If you have any questions about these Terms of Service, your order, or our policies, please contact us:

Email: support@finediam.com

Thank you for visiting FineDiam. By using our Site, you agree to these Terms of Service.