Finediam Refund & Returns Policy

Exquisite diamonds crafted to perfection

Hassle-Free 60-Day Money Back Guarantee

No Questions Asked • Full Refund • Free Returns

At Finediam, your complete satisfaction is our highest priority. We stand behind the quality of our products with a comprehensive guarantee that ensures your peace of mind with every purchase.

Secure & Trusted
Certified Diamonds
Free Shipping

Our Commitment To You


Instant Refund Processing

Once approved, refunds are processed immediately without delays.


Free Ring Resizing

One complimentary resizing within 60 days of purchase.


24/7 Customer Support

Round-the-clock assistance via live chat and phone.


Certified Diamonds Only

Every diamond comes with proper certification for authenticity.


Free Return Shipping

Complimentary prepaid labels for UK-wide returns.


Convenient Drop-Off Options

In-store returns or free pickup service in London area.

How Refunds Work

1

Return Your Item

Contact us to receive your prepaid return label and packing instructions.

2

Quality Check

Once we receive your return, our team performs a quick quality inspection (typically within 1-2 business days).

3

Instant Processing

Your refund is processed immediately after approval from our side.

4

Funds Returned

Depending on your payment provider, funds typically appear in your account within 2-4 business days.

Flexible Options: If you prefer, your refund can also be applied as store credit or used toward an exchange — the choice is always yours.

Free & Easy Returns Process

Initiating a return or resizing is simple and completely free:

Contact Our Support Team

Reach out to us via email or phone to start the process

sales@finediam.com
+44 7860 273833

We'll promptly send you a prepaid return label with clear packing instructions.

FREE One-time complimentary ring resizing within the 60-day window — absolutely no hidden charges.

Always Available Support

Questions? Concerns? Our dedicated support team is available 24/7 to assist you:

  • Live Chat: Instant assistance directly on our website
  • Phone Support: Speak directly with our experts at +44 7860 273833

Whether you're resizing, exchanging, or returning — we're committed to making your experience seamless and stress-free. Your trust is our most valued asset at Finediam.