60-Day Money Back Guarantee
Once you receive your product, you have 60 days to decide if it’s perfect for you. If not, our 60-Day Money Back Guarantee ensures a hassle-free refund or exchange.
How does the refund work?
You can choose to either apply your refund amount towards a new purchase, have the full amount credited back to your bank accoun
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@finediam.com. Please note that returns will need to be sent to the following address: [Ground Floor (Rear 35, Greville House, 35 Greville St, London EC1N 8TB, United Kingdom]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@finediam.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 4 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 6 business days have passed since we’ve approved your return, please contact us at sales@finediam.com.
t, or receive a refund in person at our store:
Ground Floor (Rear 35, Greville House,
35 Greville St, London EC1N 8TB, United Kingdom.
Do I have to pay for return shipping?
No! We offer FREE return shipping on all resizing, exchanges, or refunds within the 60-day period as part of our commitment to excellent customer service.
100% Satisfaction, No Questions Asked
We understand buying high-value jewelry can be a big decision. That’s why our policy lets you return your item for a full refund or exchange—no questions asked. Plus, we cover all return shipping costs.
Free Pick-Up & Drop-Off Service
To make returns even easier, we offer a free pick-up and drop-off service. Just give us a call to schedule.
Ring Resizing
Need your ring resized? We provide one-time complimentary resizing. Please clearly specify your desired size when sending it back, and for security, use the original packaging or a similarly sized secure box.
Drop-Off & Collection
We’d love to meet you in person! You’re welcome to visit our London showroom to drop off your ring or for any assistance, subject to availability.
Have questions or need assistance?
Call us anytime at +44 7860 273833 — we’re here to help!
